In order to bring you the best possible user experience, this site uses Javascript. If you are seeing this message, it is likely that the Javascript option in your browser is disabled. For optimal viewing of this site, please ensure that Javascript is enabled for your browser.



In An Emergency
Policy Type
No. Travellers
Sister Club Number
If you need emergency assistance with a Priceline Protects Insurance product, here’s the information needed to help you with your claim.
For a general enquiry about a product or your policy call us on 1800 023 804 or email.


Travel Insurance emergency assistance is provided by Chubb Assistance. It offers a free twenty-four (24) hour seven (7) days a week phone referral service. In the event of an emergency simply phone +61 2 8907 5666, reverse the charge and get immediate help in locating medical assistance in your local area. For more information you can visit the CHUBB ASSISTANCE WEBSITE.

Chubb Assistance provides the following services:

Medical Assistance
  • Emergency medical consultation and support
  • 24 Hour medical referral
  • Medical monitoring
  • Medical repatriation / evacuation service
  • Return of mortal remains
  • Guarantee of hospital / medical expenses
  • Liaison with family physician
Non-Medical Assistance
  • Lost document and ticket replacement assistance
  • Consular referral / liaison
  • Emergency travel / accommodation arrangements