Get In Touch

If you need emergency assistance with a Priceline Protects Insurance product, here’s the information needed to help you with your claim.
For a general enquiry about a product or your policy call us
on 1800 023 804 or email

Travel Insurance

Travel Insurance emergency assistance is provided by Chubb Assistance. It offers a free twenty-four (24) hour seven (7) days a week phone referral service. In the event of an emergency simply phone +61 2 8907 5666, reverse the charge and get immediate help in locating medical assistance in your local area. For more information you can visit the CHUBB ASSISTANCE WEBSITE.

Chubb Assistance provides the following services:

Medical Assistance

  • Emergency medical consultation and support
  • 24 Hour medical referral
  • Medical monitoring
  • Medical repatriation / evacuation service
  • Return of mortal remains
  • Guarantee of hospital / medical expenses
  • Liaison with family physician

Non-Medical Assistance

  • Lost document and ticket replacement assistance
  • Consular referral / liaison
  • Emergency travel / accommodation arrangements

How to claim

Submitting your claim online gives you more control and convenience.

Through the Chubb Claim Centre you can begin processing your claim online, receive immediate confirmation of submission, reduce steps and time to completion, and receive SMS updates.

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to make a claim.


                  Talk to us

                  Speak with Priceline Protects agent about the plan types available to you in more detail.

                  1800 023 804

                  Monday to Friday 8:30am - 5:00pm


                  Alternatively, you can email Priceline Protects at



                  +61 2 8907 5666

                  Worldwide 24/7